Frequently Asked Questions

Q: I don’t remember my newportFILM login. Can I still stream the film?

A: Yes, you can RSVP and receive a viewing link via any email address that you currently have access to. Your email address does not have to be associated with a newportFILM account.

Q: I RSVP’d but I can only see the trailer. How do I watch the full film?

A: Many people click on the RSVP button, but do not complete the checkout process. In order to access a streaming link after you click on the RSVP button, you will need to go into your shopping cart and complete the checkout process. Once this is completed, you will receive an email with a streaming link. 

Q: I can’t watch the film because it is saying that the film is being viewed on another device. What do I do now?

A: Each streaming link is unique and can only be viewed on one device (tablet, smart phone, computer) at a time. In order to continue watching on another device, you must close out of the viewing link on your other device.

Q: Now that I have the streaming link, is it possible to cast the film onto my Smart TV from my computer, tablet or smartphone?

A: Yes, the two most common ways to connect your computer/tablet/smartphone is using Google Chromecast or Apple AirPlay. Please see information below for more details on how to connect to your Smart TV wirelessly. 

Q: If I’m not able to wirelessly cast onto my Smart TV, is there a way to connect my device to my TV using a cable?

A: Yes, the most common way is to use a HDMI cable. Please see information below for more details on connecting with a HDMI cable and different adaptors that may be needed. 

Q: I loved the streaming experience and would love to donate to newportFILM. Is there a way that we can donate digitally?

A: There are many ways to support newportFILM. For a full list of ways to donate, please visit: https://newportfilm.com/donate/

 

Connecting your Computer to a TV using a HDMI Cable

 

Step 1: Determine the Connection Type for the Computer

For the most part, HDMI “Just Works”, meaning it’s a simple cable from one device to your display or television, and that’s all there is to do!

However, some device manufacturers, especially smaller devices and computers, use a different size HDMI connector, or a different type of connection that, while compatible, requires special cables.

HDMI Connector Types

There are three main types of HDMI connectors available, and they are purely based on size of the devices.

Standard

This is the connector you will see most often. This is the type of connector on the back of modern television sets. It’s about 1/2 an inch wide.

HDMI Type A connector and cable

Mini

This connection is intended for small, portable devices. Some smaller laptops have chosen this style of connector. You will need a special cable to connect to a standard HDMI port.HDMI C connector and cable

Micro

This connection is intended for portable devices. It’s most frequently found on digital cameras and camcorders, but a few smaller laptops and single-board computers have chosen this connector type. You will need a special cable to connect to a Standard HDMI port.

HDMI D connector and cable

Other Connection Types

Along with HDMI, there are a large number of other types of connections available and in use by computers right now. Many are compatible with a simple cable or adapter, while others require converters.

DisplayPort

In most cases, DisplayPort is easily adaptable to HDMI. Cables are simple, and sold online and in larger computer-related stores.

DisplayPort

DVI
One of the first digital formats available to computers to talk to monitors. Rare on laptops, but somewhat prevalent on desktops. Easily adapted to HDMI either through an adapter or a cable.

DVI

VGA

While encountered regularly, VGA is not a digital format; it’s analog. You will need special converter box.

VGA
RCA
Rarely encountered on computers, but found commonly on many other components. Again, this is an analog format, and will require a special converter box.
Component video
Thunderbolt 2

Used mostly by Apple Mac, the Thunderbolt port requires an adapter or dongle to use an HDMI cable.

Thunderbolt 2

Thunderbolt 3

Again, used by Apple Mac, and requires an adapter or dongle to connect to HDMI.

Thunderbolt 3

Step 2: Connect the Computer to the TV

  1. Acquire an HDMI cable.
    HDMI Type A connector and cable
  2. Connect one end of the HDMI cable into an available HDMI port on the TV. Take note of the HDMI input number it is being connected to.
    TV hdmi port
  3. Plug the other end of the cable into your laptop’s HDMI out port, or into the appropriate adapter for your computer.
    1. If you are using an adapter, connect that adapter to your computer.
      Removed HDMI cable
  4. Make sure the TV and the computer are both powered on.
  5. Set the TV to the HDMI Input port that the computer is connected to.
    Selecting hdmi

Streaming to your Apple TV using Apple AirPlay

With Apple TV, you can mirror the entire display of your Mac to your TV, or use your TV as a separate display. To turn on AirPlay, follow these steps:

  1. Make sure that your TV is turned on.
  2. Choose the AirPlay menu in the menu bar, then choose your Apple TV. If an AirPlay passcode appears on your TV screen, enter the passcode on your Mac.
  3. Mirror your display or use your TV as a separate display:
    • To mirror your display, choose the AirPlay menu, then choose Mirror Built-in Display.
    • To use your TV as a separate display, choose the AirPlay menu, then choose Use As Separate Display.
  4. To turn off AirPlay, choose the AirPlay menu, then choose Turn AirPlay Off.

Streaming to your Apple TV by Mirroring your iPhone, iPad, or iPod touch

Use Screen Mirroring to see the entire screen of your iOS device on your Apple TV or AirPlay 2-compatible smart TV.

  1. Connect your iOS device to the same Wi-Fi network as your Apple TV or AirPlay 2-compatible smart TV.
  2. Open Control Center:
    • On iPhone X or later or iPad with iOS 12 or later: Swipe down from the upper-right corner of the screen.
    • On iPhone 8 or earlier or iOS 11 or earlier: Swipe up from the bottom edge of any screen. 
  3. Tap Screen Mirroring.
  4. Select your Apple TV or AirPlay 2-compatible smart TV from the list. Need help?
  5. If an AirPlay passcode appears on your TV screen, enter the passcode on your iOS device.

Your TV uses your iOS device’s screen orientation and aspect ratio. To fill your TV screen with the mirrored iOS device screen, change your TV’s aspect ratio or zoom settings.

To stop mirroring your iOS device, open Control Center, tap Screen Mirroring, then tap Stop Mirroring. Or press the Menu button on your Apple TV Remote.

For more information, go to the Apple AirPlay support site:

https://support.apple.com/en-us/HT204289

 

Chromecast

To show Chrome on your TV, you’ll need:

  • A Chromecast, Chromecast Ultra, or TV with Chromecast built-in.
  • A computer and Wi-Fi network with the minimum system requirements.
  • A recent version of Google Chrome (version 72 or higher).
  • Update your Google Chrome browser if needed
  • To connect your computer and Chromecast device to the same Wi-Fi network. Learn how to check the Wi-Fi network of your Chromecast device.

Cast a tab from Chrome

  • On your computer, open Chrome.
  • At the top right, click More More and then Cast.
  • Choose the Chromecast device where you want to watch the content.
  • If you’re already using the Chromecast, your content will replace what’s on your TV.
  • When you’re done, to the right of the address bar, click Cast Cast and then Stop casting.

Cast videos and media

  • On the video or media you’re watching, click Cast Cast.
  • You’ll see the video or images on your computer and TV, but you’ll only hear sound on your TV. Sounds for other tabs and apps will still play on your computer.
  • Cast your computer screen
  • You can display your entire computer screen using Chrome on Mac, Windows, and Chromebooks.

Note: To hear audio on your TV, use a Windows computer.

  • On your computer, open Chrome.
  • At the top right, click More More and then Cast.
  • At the top, next to “Cast to,” click the Down arrow Down Arrow.
  • Click Cast desktop.
  • Choose the Chromecast device where you want to watch the content.

Internet Speeds

For any device, you will need a strong and stable internet connection. Check your internet speed by running a speed test. Here are the minimum speeds required for each playback quality:

INTERNET SPEED AVAILABLE PLAYBACK QUALITY
1 Mbps 240p Poor quality
2 Mbps 360p Poor quality
4 Mbps 720p Low quality
8 Mbps 1080p+ Standard quality